Owais Crawford
If you're travelling with your pet, it's important to plan ahead to ensure a smooth journey. Rochester International Airport offers a range of transport options, including shuttles, taxis, and private vans, each with its own requirements for travelling with pets. For instance, the Rochester Shuttle Service allows service dogs without a pet carrier, but for large pet carriers, you must call ahead to verify space availability. Additionally, the shuttle service recommends arriving at the airport at least 2 hours before a domestic flight and 3 hours before an international flight to ensure you don't miss your departure.
| Characteristics | Values |
|---|---|
| Pet carriers | Count as a piece of luggage |
| Bringing a pet to the airport | Service dogs are allowed on the van without a pet carrier |
| Pick-up and drop-off | Rochester Shuttle Service picks up and drops off at most Rochester hotels, St Mary's Hospital, Methodist Hospital, and various other locations |
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What You'll Learn
Pet travel requirements
When travelling with pets, it is important to be aware of the requirements and restrictions of the airline and airport. Here are the pet travel requirements for American Airlines, which operates at Rochester Airport:
Booking and Payment
- Book your pet's travel a minimum of 24 hours and a maximum of 10 days before departure (30 days if travelling into London Heathrow).
- No payment is required until your pet is accepted at the airport.
- You can track your pet online and receive flight notifications via email.
Pet Requirements
- All dogs travelling domestically must be at least eight weeks old, and at least six months old for international travel.
- Confirm that your dog's breed is not on the restricted breeds list.
- Check the temperatures at departure and arrival locations to ensure they are suitable for your pet.
- Provide valid military identification and documentation for verification when presenting your pet for transport.
Pet Health and Wellbeing
- American Airlines prioritises the safety and comfort of pets throughout their journey.
- Comfort stops are provided at local kennel facilities for pets that need to lay over between connections.
- If your pet becomes ill or injured, American Airlines will obtain veterinary attention, but the customer will be responsible for reimbursing the cost of veterinary care and related expenses.
- The customer must agree to reimburse American Airlines for any charges and fees incurred with respect to veterinarian care for injuries or illnesses.
Delays and Refunds
- In the event that your pet does not travel on its booked flight due to circumstances within American Airlines' control, they will refund 25% of the freight charges for PPS or 100% for ExpediteFS, provided the pet is dropped off within the required time limits and has met all documentation requirements.
- Refunds will not be paid if the delay is caused by weather conditions, mechanical problems, flight delays, or other reasons beyond their control.
It is important to note that these requirements are specific to American Airlines. Other airlines operating at Rochester Airport may have different policies and procedures for pet travel. Always review the specific guidelines provided by your chosen airline to ensure a smooth travel experience for you and your pet.
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Pet travel reservations
If you are planning to travel with your pet, there are a few things you need to keep in mind to ensure a smooth journey for both you and your furry friend. Here are some important instructions and guidelines for pet travel reservations:
- Choose a Pet-Friendly Airline: Not all airlines have the same policies regarding pet travel. Research and choose an airline that allows pets on board, like American Airlines Cargo, which offers specific services for transporting pets.
- Make Reservations in Advance: It is recommended to make reservations for your pet at least 24 hours to a maximum of 10 days prior to your travel. This ensures availability and gives you time to prepare the necessary documentation and arrangements for your pet's travel.
- Prepare the Necessary Documentation: Before your pet's travel, gather all the required documents, including vaccination records, health certificates, and identification. If you are a military personnel, remember to bring your valid military identification and documentation for verification when presenting your pet for transport.
- Confirm Pet's Eligibility: Different airlines may have specific requirements for pet travel. For example, American Airlines Cargo requires dogs travelling domestically to be at least eight weeks old, and at least six months old for international travel. Additionally, confirm if your pet's breed is on their restricted breeds list.
- Consider the Temperature: When planning your pet's travel, check the temperatures at the departure and arrival locations, as well as any layover destinations. This is important to ensure your pet's comfort and safety, as extreme temperatures may pose health risks.
- Provide a Suitable Crate or Carrier: Ensure that you have an appropriate travel crate or carrier for your pet that meets the airline's specifications. If you are travelling with a large pet carrier, it is advisable to call ahead and verify that there is sufficient space available.
- Arrive Early at the Airport: On the day of travel, arrive at the airport well in advance, especially if you need to check in your pet. This will help reduce stress and allow you to complete any necessary procedures for travelling with your pet.
- Track Your Pet's Journey: Sign up for notifications to receive updates and track your pet's location during their travel. This will provide peace of mind and help you stay informed about your pet's journey.
- Pick Up Your Pet: Typically, pets are available for pick up one hour after flight arrival. However, be mindful that these times may vary depending on the destination and service type. Be prepared with the necessary documentation and items to welcome your pet upon their return.
By following these instructions, you can ensure that your pet's travel experience is safe and comfortable. Remember to always refer to the specific guidelines provided by your chosen airline for pet travel reservations and stay informed about any updates or changes to their policies.
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Pet carrier requirements
If you're planning to bring your pet to Rochester Airport, there are a few things you need to keep in mind regarding pet carrier requirements. Firstly, it's important to make a reservation for your pet at least 24 hours before travelling, and no more than 10 days prior. This will ensure that your pet can be accommodated safely and comfortably. Additionally, when taking a shuttle service to the airport, it is recommended to call ahead if you have a large pet carrier to verify that there is enough space available.
When it comes to the pet carrier itself, there are specific guidelines to follow. The carrier should be well-ventilated and large enough for your pet to stand, sit, turn around, and lie down comfortably. It should also have a leak-proof bottom and be made of a sturdy material, such as plastic, wood, or metal. Soft-sided carriers are also acceptable as long as they meet the size and ventilation requirements.
It is crucial to ensure that your pet is comfortable and secure during transport. Line the bottom of the carrier with absorbent material, such as pet pads, and attach food and water dishes inside the carrier that are accessible from the outside. Do not lock the carrier door to allow attendants to access your pet if needed. Additionally, clearly label the carrier with your contact information, your pet's name, a photo, and any necessary handling instructions.
Some airlines may have specific requirements for pet carriers, so it is always best to check with your airline beforehand. For example, American Airlines requires all dogs travelling domestically to be at least eight weeks old, and at least six months old for international travel. They also maintain a restricted breeds list that you should consult before planning to travel with your dog.
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Pet safety and comfort
Pets can be transported on American Airlines Cargo, which operates at Rochester International Airport.
When booking your pet's travel, it is important to keep their safety and comfort in mind. American Airlines Cargo offers a range of services to ensure your pet's well-being throughout their journey.
Firstly, it is recommended that you make your pet's reservation at least 24 hours before travel, and no more than 10 days in advance (or 30 days if inbound to London Heathrow). This will ensure that your pet's travel can be accommodated and that you have enough time to prepare any necessary documentation.
Before your pet's travel, it is important to check the temperatures at departure and arrival locations, as well as any layover destinations. American Airlines Cargo's website provides hourly temperatures for each station, allowing you to plan accordingly and ensure your pet's comfort.
On the day of travel, be sure to bring valid documentation, including military identification if applicable. This will be required when presenting your pet for transport.
During transport, your pet may need to lay over between connections. American Airlines Cargo provides comfort stops at local kennel facilities, where your pet will have the opportunity to relieve themselves, eat, and drink. The kennel staff will also perform a well-being check to ensure your pet's health and clean any soiled crates or bedding.
In the unlikely event that your pet becomes ill or injured during transport, American Airlines Cargo will obtain veterinary attention. However, it is important to note that you will be responsible for reimbursing the cost of veterinary care and any related expenses.
To ensure your pet's safety and comfort, it is recommended that you follow American Airlines Cargo's guidelines and stay informed about your pet's journey by signing up for notifications and tracking their flight.
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Pet pick-up
If you are picking up a pet at Rochester International Airport, there are a few things to keep in mind. Firstly, it is important to make your pet's reservation at least 24 hours before travel. You can request a booking and sign up for notifications to receive updates on your pet's tracking information.
On the day of pickup, proceed to door #6 of the terminal and cross the street to the Ground Transport Center. In bad weather, go up one floor and take the skyway across to the parking ramp, then return to the Ground Transport Center. Look out for the Rochester Shuttle Service van, which will be marked "Rochester Shuttle Service" or "Star Transportation". It should arrive shortly before the scheduled pickup time. If you miss the shuttle, you can take the next one with available seating at no extra charge.
If you miss the last shuttle of the day, you will need to reschedule for the next morning. Alternatively, you can arrange immediate transportation through a taxi, private van, or car rental service, but this will be at your own expense.
Please note that pet carriers are considered a piece of luggage, and you should call ahead to verify that there is space available for your pet. Service dogs are allowed on the van without a carrier.
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Frequently asked questions
Yes, you can bring your pet to Rochester Airport. However, you must make a reservation for your pet at least 24 hours before travelling.
All dogs travelling on American Airlines domestically must be at least eight weeks old, and if travelling internationally, they must be at least six months old. You must also ensure that your dog's breed is not on the restricted breeds list.
The temperature at each station in your pet's routing must be checked. You can do this by visiting the Facilities page and viewing the current conditions.
American Airlines will obtain veterinary attention to ensure your pet's safety and security. However, you will be responsible for reimbursing the airline for the cost of veterinary care and any other related expenses.
