Roberta Aguirre
Enterprise Rent-A-Car offers a free pick-up service at non-airport locations during normal business hours. However, there are some conflicting reports of Enterprise picking up customers at airports in Las Vegas and JAX, with some customers reporting that they were left waiting at the airport due to staff shortages. While it seems that Enterprise does not typically offer an airport pick-up service, it may be worth contacting your local rental office to see if they can accommodate your request.
| Characteristics | Values |
|---|---|
| Pick-up service availability | Yes, but only at non-airport locations and during normal business hours |
| Pick-up service cost | Free |
| Pick-up locations | Within the catchment area of participating branches, excluding airports |
| Pick-up distance | Within 10-15 miles of a branch |
| Pick-up time | Must confirm reservation at least two hours in advance |
| Pick-up arrangement | Schedule pick-up time or make additional arrangements by calling the local rental office directly |
| Pick-up reliability | May be unreliable due to staffing issues and high demand |
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What You'll Learn
- Enterprise's free pick-up service is available at non-airport locations during business hours
- Local airport authorities regulate pick-ups and charge fees
- Enterprise has been known to forget to pick customers up
- Enterprise's free collection and delivery service is available in Germany, excluding airports
- Off-airport Enterprise rates are cheaper than airport rates
Enterprise's free pick-up service is available at non-airport locations during business hours
Enterprise Rent-A-Car does offer a free pick-up service, but this is only available at non-airport locations and during normal business hours. This means that if you are unable to travel to one of their inner-city branches, Enterprise will pick you up within their catchment area and bring you back home after your rental. This service is available at participating branches in Germany, excluding airports.
To schedule a pick-up time or make additional arrangements, customers are advised to call their local rental office directly. However, it is worth noting that some customers have reported instances where Enterprise has forgotten to pick them up. Staffing issues and busy periods may contribute to such occurrences.
In some cases, customers have opted to take a cab to a local Enterprise office located a few miles from the airport, as the rates tend to be significantly lower than airport prices. Additionally, local airport authorities may regulate which companies can pick up and drop off passengers, and charges may apply. Therefore, it is advisable to contact the local Enterprise office to confirm if they can provide pick-up services at your specific location.
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Local airport authorities regulate pick-ups and charge fees
In the United States, the Federal Aviation Administration (FAA) Authorization Act of 1994 directs the Secretary of Transportation to assess the reasonableness of fees imposed on air carriers and foreign air carriers. This includes considerations of equitable apportionment among user categories and ensuring compliance with legal requirements.
When it comes to car rental services, such as Enterprise, local airport authorities may regulate pick-ups by determining which companies can offer pick-up and drop-off services at the airport. This regulation can result in higher rates for rentals picked up directly at the airport compared to off-site locations. For example, users have reported that Enterprise rentals at JAX airport are nearly double the rate of a local Enterprise office located a few miles from the airport.
To avoid these additional fees, some customers opt for off-site pick-up and utilize alternative transportation methods, such as cabs or shuttles, to reach the local Enterprise office. It is important to note that attempting to return a non-airport rental car at the airport may result in additional fees, as airport authorities can impose penalties on rental companies for pick-ups and drop-offs. Therefore, it is advisable to confirm the applicable fees and regulations with the local Enterprise office before making travel arrangements.
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Enterprise has been known to forget to pick customers up
Enterprise Rent-A-Car offers a free pick-up service at non-airport locations during normal business hours. However, it is important to note that this service is not available at airport locations due to security regulations. While Enterprise does provide pick-up services, there have been reports of instances where they have forgotten to pick up customers.
In a Reddit post, an Enterprise employee acknowledged that the company can sometimes forget to pick up customers due to understaffing and overwhelming workload, which may include a combination of customers, phone calls, pickups, takebacks, and other tasks. The employee suggested calling ahead to confirm the pickup and, if necessary, using alternative transportation options like Uber.
Another employee shared a similar experience, mentioning that they had been the only staff available at their branch for an hour each day due to colleagues being occupied with various tasks, including picking customers up and delivering cars to the airport. The workload can be unpredictable, and it is challenging to prevent all instances of forgotten customer pickups.
To avoid being forgotten, customers are advised to call the morning of their pickup and again 30 minutes before the scheduled time. While Enterprise may not provide compensation for forgotten pickups, they have been known to reimburse customers for alternative transportation arrangements, such as Uber rides.
While Enterprise offers a pick-up service, it is important to be proactive in confirming the arrangement and be prepared to explore alternative options if needed.
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Enterprise's free collection and delivery service is available in Germany, excluding airports
Enterprise Rent-A-Car offers a free collection and delivery service in Germany, excluding airports. This service is available at non-airport locations during normal business hours. To schedule a pick-up time or make other arrangements, customers are advised to call their local rental office directly.
The free pick-up and delivery service is subject to certain conditions. Customers must confirm their reservation with a branch at least two hours in advance and be located within 10-15 miles of a branch. The service is available at participating branches and is subject to geographic and other restrictions.
While Enterprise does offer airport rentals in the US and Canada, there is limited information on whether they provide a pick-up service from airports. Some sources suggest that Enterprise may not offer pick-up services from airports due to non-compete arrangements and potential penalties imposed by airport authorities.
In some cases, customers have reported being picked up from airports by Enterprise, such as at Las Vegas Airport, while others have opted to take alternative transportation to a nearby off-airport Enterprise location to save on rental costs. It is important to note that airport rentals are often more expensive due to additional fees and charges imposed by the airport.
Therefore, while Enterprise's free collection and delivery service is available in Germany, it excludes airports. Customers seeking airport pick-up options may need to consider alternative transportation methods or contact their local Enterprise office for specific information regarding their desired airport location.
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Off-airport Enterprise rates are cheaper than airport rates
Enterprise Rent-A-Car offers a free pick-up service at non-airport locations during normal business hours. However, it is unclear whether this service is available for pick-ups at the airport.
In general, off-airport Enterprise rates are cheaper than airport rates. This is due to airport-imposed fees and tourism fees levied by some states on cars rented from airports, which are passed on to consumers. According to a NerdWallet analysis, it is around 18.4% more expensive to rent a car at an airport compared to a downtown location. This equates to an average saving of $86 for a weekly car rental by opting for a downtown location over an airport location.
Some forum users have noted that Enterprise's airport rates are sometimes nearly double those of their off-airport locations. In one case, a customer saved over $100 by taking a $18 cab to an Enterprise location 3 miles from the airport. Another user noted that they were warned of a $50 airport drop fee.
To get the best deal, it is recommended to compare prices at airport and non-airport locations. Additionally, it is worth checking prices directly with the rental company, as well as on third-party discount sites. Booking last-minute can also sometimes save you money, although this is not always the case.
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Frequently asked questions
Enterprise does offer a free pick-up service, but this is only available at non-airport locations and during normal business hours. It is best to call your local rental office to schedule a pick-up time.
Local airport authorities regulate which companies can pick up and drop off passengers, charging fees accordingly. If a "local" rental company picks up or drops off at the airport, they may be penalised.
You can take a cab to the local Enterprise office, which may be a few miles from the airport.
The airport rate for a car is often very high, sometimes almost double that of a local Enterprise location. By going to the Enterprise location, you can save money.
Unfortunately, this does happen sometimes due to staff shortages. You can call the branch to complain and they may offer an apology, but they are not always able to provide compensation.
