Jazmin Li
If you're wondering whether you can take your Dexcom G5 through airport security, it's important to know your rights and the recommended procedures. While sources specifically referring to the Dexcom G5 are scarce, there is information available for the Dexcom G6 and G7 that may be of use. For example, Dexcom advises that users of the G6 can go through walk-in metal detectors or be hand-wanded without damaging any components. However, they recommend against putting the G6 through X-ray machines, and the same likely applies to the G5. Some users have reported issues with TSA agents and recommend carrying a Notice of Medical Device letter filled out by a physician, which can be presented to airport security to explain your Dexcom CGM system.
| Characteristics | Values |
|---|---|
| Can Dexcom G5 go through airport security? | Yes, but it is recommended to not go through a body scanner or put it through the X-ray conveyor belt. |
| Alternative options | Walk-through metal detectors, hand-wanding, full-body pat-down with a visual inspection, or use of a disability program called TSA Cares. |
| Other preparations | Download and carry a "Notice of Medical Device" letter filled out by your healthcare provider, place all components in a separate bag before handing them over to the Security Officer. |
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What You'll Learn
- Dexcom G5 users should avoid body scanners and X-ray machines
- It's recommended to go through walk-through metal detectors or request a hand wand
- If you're uncomfortable, inform a TSA officer and request a full-body pat-down
- Download and present a Notice of Medical Device letter from your healthcare provider
- Keep your Dexcom G5 running as normal if it's a Dexcom receiver
Dexcom G5 users should avoid body scanners and X-ray machines
If you are a Dexcom G5 user, it is recommended that you avoid body scanners and X-ray machines when going through airport security. While the Dexcom G6 and G7 CGM systems can be worn through walk-through metal detectors and Advanced Imaging Technology (AIT) body scanners, Dexcom has not specified the same for the G5 model.
The Dexcom G5 sensor and transmitter are likely to be detected by airport scanners. If you choose to walk through the scanner and are flagged, you can inform the security officer that you are wearing a continuous glucose monitor. It is advisable to carry a note from your doctor explaining your Dexcom CGM system. You can download a "Notice of Medical Device" letter from the Dexcom website, which can be filled out by your healthcare provider and presented at the airport.
To avoid potential damage to your Dexcom G5, request a full-body pat-down with a visual inspection of your sensor and transmitter. Inform the Transportation Security Administration (TSA) officer that your sensor cannot be removed as it is inserted under your skin. You can also place all components in a separate bag before handing them over for inspection.
Additionally, when travelling with a medical device like the Dexcom G5, consider using the Family-Special Needs security line, as recommended by Transport Canada. Alternatively, you can utilise the disability program TSA Cares, which can provide an expedited escort through security and add a note to your name.
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It's recommended to go through walk-through metal detectors or request a hand wand
It is recommended to go through walk-through metal detectors or request a hand wand when wearing a Dexcom G6 at airport security. This is because the Dexcom G6 is a medical device, and its manufacturer Dexcom has not tested every full-body scanner and X-ray machine to know the damage they may cause.
If you are wearing a Dexcom G6, you can go through walk-through metal detectors or request a hand wand without worrying about damaging any of your Dexcom G6 components. If you are concerned or uncomfortable about walking through the metal detector, you can let a TSA officer know that you are wearing a continuous glucose monitor and request a full-body pat-down with a visual inspection of your sensor and transmitter. Make sure they are aware that the sensor cannot be removed because it is inserted under your skin.
You can also download a "Notice of Medical Device" letter from the Dexcom website, which can be filled out by your healthcare provider and presented at the airport to help explain your Dexcom CGM system. Transport Canada recommends that when travelling with a medical device like the Dexcom G6, you use the Family-Special Needs security line.
Additionally, if you are using a smart device to get your Dexcom G6 glucose information on the plane, you will need to put your device in airplane mode and then turn on Bluetooth to connect to your transmitter. If you are using a Dexcom receiver, you can simply keep it on and running as normal.
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If you're uncomfortable, inform a TSA officer and request a full-body pat-down
If you're uncomfortable going through airport security with your Dexcom G5, inform a TSA officer that you're wearing a continuous glucose monitor and request a full-body pat-down. You can also request a visual inspection of your sensor and transmitter. Make sure they are aware that the sensor is inserted under your skin and cannot be removed.
It is recommended to avoid putting your Dexcom G5 through an X-ray machine or full-body scanner. Instead, you can request a hand wand inspection or a full-body pat-down to ensure the safety of your device.
To facilitate the process, you can download and present a "Notice of Medical Device" letter, filled out by your healthcare provider, to the airport security staff. This letter can help explain your Dexcom CGM system and any other necessary details.
Additionally, consider contacting your airline in advance to inquire about their specific policies and procedures regarding medical devices. Different airports may also have varying practices, so it is beneficial to check with your departing airport beforehand.
Remember, your comfort and safety are essential, so don't hesitate to communicate any concerns or requests to the TSA officers. They are there to assist you and ensure a smooth and secure travel experience.
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Download and present a Notice of Medical Device letter from your healthcare provider
If you are a Dexcom user, you can download a "Notice of Medical Device" letter from the Dexcom website and present it at the airport to help explain your Dexcom CGM system. This letter can be filled out by your healthcare provider.
- Visit the Dexcom website and locate the "Notice of Medical Device" letter. This letter is specifically designed to help Dexcom users when travelling with their device.
- Download the letter and provide it to your healthcare provider. They will need to fill it out and explain your specific medical condition and the need for the Dexcom CGM system.
- Make sure to keep the letter with you when travelling. Present the letter to airport security staff when requested. This will help them understand your medical device and any special considerations that may be required during security screening.
- If needed, you can also inform a Transportation Security Administration (TSA) officer that you are wearing a continuous glucose monitor. You can request a full-body pat-down with a visual inspection of your sensor and transmitter. Ensure they are aware that the sensor cannot be removed as it is inserted under your skin.
- Additionally, when going through airport security, you can choose to go through walk-in metal detectors or be hand-wanded. These methods are safe and will not damage your Dexcom G6 components. If metal detectors are not available, you can request alternative screening methods, such as a pat-down, without causing any damage to your device.
- Remember to follow any specific instructions provided by Dexcom or your healthcare provider regarding the use and care of your Dexcom CGM system while travelling.
By following these steps and presenting the "Notice of Medical Device" letter, you can ensure that airport security staff are informed about your Dexcom CGM system and can provide any necessary accommodations during security screening.
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Keep your Dexcom G5 running as normal if it's a Dexcom receiver
If you are using a Dexcom receiver, you can keep it on and running as normal. You can go through walk-in metal detectors or be hand-wanded without worrying about damaging your Dexcom G5 components. If you are uncomfortable or concerned about walking through the metal detector, inform a TSA officer that you are wearing a continuous glucose monitor and request a full-body pat-down with a visual inspection of your sensor and transmitter. Ensure they are aware that the sensor cannot be removed as it is inserted under your skin.
If you are using a smart device to get your Dexcom G5 glucose information, you will need to put your device in airplane mode and then turn on Bluetooth to connect to your transmitter.
If you encounter any issues with your Dexcom G5, you can try some troubleshooting tips. For instance, if you see a Signal Loss Alert, it means that your receiver or compatible smart device is not receiving glucose readings. Move your sensor or transmitter and your receiver or smart device within 6 metres of each other, avoiding any walls or other barriers. If you cannot hear alert notifications, turn on alert sounds in your Dexcom app or receiver settings. You can also test the sound and choose a tone that is easier for you to hear.
Additionally, if you see a "Sensor Failed", "Transmitter Failed", or "Transmitter Alert" message, it means that your sensor or transmitter is no longer working. This may be because your sensor session has ended or your transmitter has expired. The sensor session for your Dexcom G5 lasts up to 10 days, and the transmitter is reusable for about 3 months. You can resolve this issue by replacing your sensor and transmitter.
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Frequently asked questions
Yes, you can go through walk-in metal detectors with your Dexcom G5.
The Dexcom G5 might trigger a look from security, but it is fine to go through the scanner.
Yes, you should inform a TSA officer that you are wearing a continuous glucose monitor and request a full-body pat-down with a visual inspection of your sensor and transmitter.
No, do not put your Dexcom G5 through an X-ray machine. Place all components in a separate bag before handing them over to the Security Officer.
Yes, if you are using a smart device to get your Dexcom G5 glucose information, you’ll need to put your device in airplane mode and then turn on Bluetooth to connect to your transmitter.
