Lois Larson
At Phoenix Sky Harbor International Airport, only ticketed passengers with boarding passes are allowed past security checkpoints. However, certain airlines may issue a 'companion pass' to a non-traveller, allowing them to accompany a passenger who requires assistance, such as a child travelling alone or a traveller with a disability.
| Characteristics | Values |
|---|---|
| Who can go with a passenger till the gate in Phoenix Airport? | Only ticketed passengers with boarding passes are allowed past security checkpoints. However, some airlines can issue a 'companion pass' to a non-traveler to accompany a passenger that needs help to the gate, such as a child traveling alone or a traveler with a disability. |
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What You'll Learn
- Wheelchair assistance is available at Phoenix Sky Harbor International Airport
- Only ticketed passengers with boarding passes are allowed past security
- The airport has three main terminals: Terminal 2, Terminal 3, and the International Terminal
- The PHX Sky Train connects passengers to Terminal 4 and the economy parking lot
- The airport is located in the heart of Phoenix, just three miles from downtown
Wheelchair assistance is available at Phoenix Sky Harbor International Airport
Phoenix Sky Harbor International Airport is one of the most accessible airports in the world for people with physical and hidden disabilities. Wheelchair assistance is available at the airport, and there are several ways to request it. You can request a wheelchair when checking in for your flight, or from a Sky Cap at the curb or the airline on the ticketing level of the terminal. Alternatively, you can request wheelchair service ahead of time when booking your tickets with your airline. If you are arriving at the airport, it may be helpful to inform a flight attendant that you will need a wheelchair.
The wheelchair assistant will help you from the gate, retrieve your baggage, and take you to your ground transportation service at the curb or Sky Train. The PHX Sky Train provides a fully accessible connection between the airport terminals and the Valley Metro Rail at the 44th Street Station. The wheelchair representatives who helped you from the gate to baggage can also assist you to the PHX Sky Train. There may be a short wait at the Rental Car Center, as wheelchair assistance is limited.
Accessible loading and unloading areas are available along the terminal curbs, with ramped curb access. Look for the yellow hash marks on the road along the curb that indicate an access aisle from the street level up to the curb. Accessible parking is available in all garages closest to the elevators, and in the East Economy lot north of the PHX Sky Train Station.
The airport also offers a free service called Aira, which provides visual interpreting services and wayfinding assistance. The Aira mobile app connects users with professionally trained visual interpreters, who use live-streamed video to translate visual information into descriptive audio. The app is free to download on the Apple App and Google Play stores, and Phoenix Sky Harbor offers it as a free service to users at the airport.
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Only ticketed passengers with boarding passes are allowed past security
At Phoenix Sky Harbor International Airport, only ticketed passengers with boarding passes are allowed past security checkpoints. However, certain exceptions may be made in special circumstances. For instance, some airlines may issue a 'companion pass' to a non-traveller to allow them to accompany a passenger who needs assistance to the gate, such as an unaccompanied minor or a traveller with a disability. It is recommended to check with the relevant airline to see if such passes are available.
Passengers requiring assistance at Phoenix Sky Harbor International Airport can also seek help from the PHX Navigators, who are easily identifiable by their purple shirts or jackets with airport identification badges and name buttons. These navigators can provide directions, information, and friendly assistance. Additionally, Guest Service Representatives at the airport information desks and Operations Assistants located along the terminal curbs and throughout the terminals are available to offer guidance and support.
The airport's accessibility services include wheelchair assistance, which can be requested in advance or upon arrival at the airport. Wheelchair assistants are responsible for escorting passengers from the gate, retrieving their baggage, and accompanying them to their ground transportation service or the PHX Sky Train, which offers easy accessibility for passengers with limited mobility.
While only ticketed passengers with boarding passes are typically allowed beyond security, Phoenix Sky Harbor International Airport recognises the importance of providing assistance to those who need it. By offering services like the 'companion pass' and wheelchair assistance, the airport ensures that all passengers can navigate the facility safely and comfortably. It is always advisable to contact the airport or the relevant airline beforehand to enquire about specific requirements or arrangements for exceptional cases.
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The airport has three main terminals: Terminal 2, Terminal 3, and the International Terminal
At Phoenix Sky Harbor International Airport, only ticketed passengers with boarding passes are allowed past security checkpoints. However, some airlines may issue a 'companion pass' to a non-traveller to allow them to accompany a passenger in need of assistance to the gate. This could include a child travelling alone or a traveller with a disability. It is best to check with the relevant airline to see if these passes are available.
Phoenix Sky Harbor International Airport has three main terminals: Terminal 2, Terminal 3, and Terminal 4. Terminal 2 was closed and replaced by a new terminal in 2024. Terminal 3, also known as John S. McCain III Terminal, is located on the west side of the airport, while Terminal 4, or Barry M. Goldwater Terminal, is on the east side. Terminal 3 has three levels, with ticketing facilities, baggage claim, and ground transportation services on Level 1, the security checkpoint on Level 2, and departures on Level 4. Terminal 4 has a similar layout, with arrivals on Level 1, ticketing on Level 2, and departures on Level 3, which provides access to eight concourses. Both terminals offer a range of amenities, including dining, shopping, and lounges.
Terminal 3's Level 4 departures level provides access to 25 gates, numbered E1 to E10 and F1 to F15. The main lobby and both concourses offer a variety of shops and restaurants. The F gates are conveniently connected to the main lobby via a pedestrian walkway. Terminal 4 serves both domestic and international flights and offers various services across its three levels. It is the largest and busiest of the two terminals, with 86 gates divided into seven satellite concourses connected behind security.
The airport provides efficient ground transportation options, including rental cars, ride-sharing services, and public transportation such as the Valley Metro Rail and shuttles. The PHX Sky Train connects Terminals 3 and 4, as well as the economy parking lot and the Valley Metro Rail Station. The airport is easily accessible and offers ample parking options for travellers.
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The PHX Sky Train connects passengers to Terminal 4 and the economy parking lot
At Phoenix Sky Harbor International Airport, only ticketed passengers with boarding passes are allowed past security checkpoints. However, some airlines may issue a 'companion pass' to a non-traveller to allow them to accompany a passenger in need of assistance to the gate. This could include a child travelling alone or a traveller with a disability. It is recommended that you check with the relevant airline to see if such passes are available.
The PHX Sky Train is a free, electric people mover service that operates 24/7 at Phoenix Sky Harbor International Airport. The train runs every 3 to 7 minutes, with an average speed of 23 miles per hour. The PHX Sky Train station is located near security checkpoint C, which provides access to Terminal 3, the economy parking lot, and the Valley Metro Rail Station. The train also connects passengers to Terminal 4 and the East Economy Parking lot, with a journey time of 5 minutes from 44th Street to Terminal 4, and an additional 2 minutes to reach Terminal 3.
The PHX Sky Train offers a convenient alternative to driving into the airport for those dropping off or picking up travellers from Terminal 4. It is located adjacent to 1,600 new parking spots on the west side of the airport, providing easy access to the airport terminals and parking facilities. The train station can be reached by taking the escalators from Level 4 to Level 5, where the boarding platform is located. Passengers can also access the train from the uncovered parking areas using circulator vehicles.
The PHX Sky Train provides a seamless connection between the airport terminals, the rental car centre, and the Valley Metro Rail at 44th and Washington streets. It is easily accessible for passengers with limited mobility, and wheelchair assistance is available at the train stations and throughout the airport. The train has replaced shuttle bus services within the airport property, improving efficiency and convenience for travellers.
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The airport is located in the heart of Phoenix, just three miles from downtown
Phoenix Sky Harbor International Airport, located just three miles from downtown Phoenix, is known as America's Friendliest Airport. It serves over 40 million passengers annually and is a hub for American Airlines and Southwest Airlines. The airport has three main terminals: Terminal 2, Terminal 3, and the International Terminal. Terminal 2 is home to American Airlines, while Terminal 3 houses Southwest Airlines and other domestic carriers. The International Terminal, located on the north side, caters to international flights.
The airport provides a range of facilities and services to ensure a smooth travel experience. Terminal 3 features a children's play area, known as the Play-Viation Park, making it one of the most kid-friendly airports in the US. Additionally, dedicated nursing rooms are available within both terminals. For passengers with duty-free liquids or connecting flights, the CBP Mobile Passport Control app offers useful information.
When it comes to dining options, Phoenix Sky Harbor International Airport offers a variety of choices. SanTan Brewing is a popular spot for a quick beer and pub grub like salty pretzels. Chelsea's Kitchen, located pre-security, offers taco platters made with locally sourced vegetables. Terminal 4 also boasts a good selection of shops and restaurants, with options available both in the main lobby and the concourses where the gates are located.
The airport is easily accessible via public transportation. The Valley Metro bus route 13 operates near the operations building, west of Terminal 3. Bus Route 44 is another option, arriving at the 44th Street PHX Sky Train Station. The PHX Sky Train itself provides convenient connections between the terminals and the Rental Car Center, accommodating passengers with limited mobility.
For those arriving at the airport, it is important to note that unattended vehicles are considered a safety concern and may be cited or towed. Short-term drop-off permits can be arranged to assist individuals with wheelchair needs into the terminal. Wheelchair assistants are available to help passengers from the gate, with their baggage, and to their ground transportation.
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Frequently asked questions
Only ticketed passengers with boarding passes are allowed past security checkpoints. However, some airlines can issue a 'companion pass' to a non-traveller to allow them to accompany a passenger that needs help to the gate, such as a child travelling alone or a traveller with a disability.
The PHX Navigators, Guest Service Representatives, and Operations Assistants are available to help passengers at Phoenix airport.
The Navigators wear purple shirts or jackets with an Airport identification badge and name button.
Check with the traveller's airline to see if passes are available.
Escorting a child or pet is not included in the 'companion pass' service. Children or pets should remain with the passenger or on their lap through the airport to their gate or curbside transportation.
