Auckland Airport: Visitor Access And Guidelines

Auckland Airport is New Zealand's gateway and is the first and last place that visitors see when travelling to and from the islands of New Zealand. The airport offers a range of services and facilities for travellers, including an airport concierge service, strollers, and wheelchair assistance. The airport also provides a range of shopping and dining options, with hundreds of brands available after customs. In addition, Auckland Airport has implemented security measures to ensure the safety of its passengers and visitors, including security screening for all departing passengers and restrictions on certain items in hand luggage. Overall, Auckland Airport aims to provide a memorable and stress-free experience for all its visitors.

Visitors are allowed to book the Airport Concierge Service on behalf of others

Auckland Airport offers a range of concierge services to ensure a seamless and stress-free journey through the airport. These services include:

• Meet and greet: A friendly face will greet you at the airport and assist you with check-in, security, and finding your gate.
• VIP Terminal/Private Lounge: Access to an exclusive lounge with complimentary refreshments.
• Airport Transportation: Limousine, shuttle, and multilingual chauffeur services are available.
• Luggage assistance: Porters can be added to your booking to assist with luggage.
• Language support: Concierge staff can help overcome any language barriers.

Bookings can be made online through the Auckland Airport website, with prices starting from NZ$43 for domestic services and NZ$165 for international services. Visitors are allowed to book the Airport Concierge Service on behalf of others by completing the details of the party in the booking. Bookings must be made a minimum of three days in advance, with a maximum party size of 10 guests.

The Airport Concierge Service is perfect for those looking for a helping hand or VIP treatment. The dedicated team will guide you through the airport, ensuring a comfortable and stress-free journey.

Visitors are allowed to bring their children to the airport. Entertainment for children is recommended

Visitors are allowed to bring their children to Auckland Airport. In fact, the airport provides various amenities and facilities to ensure a pleasant experience for families travelling with children.

Entertainment for Children

Auckland Airport recommends that parents bring their children's favourite entertainment, such as mobile devices, to keep them occupied during their time at the airport. Power outlets are available in the seating areas of the departures lounge to facilitate device charging.

Additionally, the airport offers several indoor playgrounds and entertainment areas for children to explore and enjoy. These play areas are equipped with slides, climbing structures, tunnels, and interactive games, providing ample opportunities for children to engage in physical and imaginative play.

Other Amenities for Families with Children

Parent rooms with changing tables and hot water are available in the departures area bathrooms. The airport also provides a family facility on Level 1 near the Food Court, which includes a feeding chair, a microwave, bathroom, baby changing facilities, and a children's playpen. Similar family facilities with varying features are located on Level 1 before the seating area, Level 2 before Gate 2, and at Gates 15-18 in the International Terminal.

Furthermore, Auckland Airport allows bottles up to 100 ml in carry-on luggage and offers a stroller service for travelling families.

Visitors are allowed to smoke at the airport

Visitors are allowed to smoke at Auckland Airport

Auckland Airport has a number of designated smoking areas.

Before security

Designated smoking areas are located in the forecourt of the international and domestic terminals.

After security

On the second level of the international terminal, there is a smoking lounge for departing and transit travellers.

Outside the terminal

There are numerous smoking areas outside the terminal. Some are located just across the traffic lanes, and some are undercover.

Arrivals

Outside door 11 (near McDonald's and Hire Cars). This area is uncovered.

Departures

Outside door 5 (near Check-in Zone C). This area is covered.

After Security

Once you clear security and walk through the shopping areas, head up the stairs/escalators towards the gates. At the top of the escalators, turn right back towards the lift. You will see a small smoking sign. Follow the corridor around and exit at the double doors to a fairly large outdoor area. Some of the area is covered, and some is open-air. There is also a place to sit.

Visitors are allowed to bring their pets to the airport

If you are travelling with a pet, you must comply with the airline's animal travel requirements. These requirements include the use of an IATA-approved crate or pet carrier. The carrier must be the right size for your pet, with adequate ventilation, and a water container. It must also be lined with absorbent material, such as paper or a puppy pee pad.

You will also need to weigh your pet and its carrier, as this information is required when booking your flight.

Visitors are allowed to bring their own food and drinks to the airport

Visitors are allowed to bring their own food and drinks to Auckland Airport. However, there are restrictions on the amount of food and drink that can be carried in hand luggage on international flights. Liquids, aerosols, gels, and inorganic powders must be in containers no larger than 100ml, and they must fit into a single resealable, transparent plastic bag no larger than 20cm x 20cm. These restrictions do not apply to prescription and non-prescription medicines, baby products, and medical items.

For domestic flights within New Zealand, there are no restrictions on food and drinks, but all liquids, aerosols, gels, and powders must be checked in as hold luggage.

Frequently asked questions